JavaScript is off. Please enable to view full site.

​Friendly vs. functional:  Tan Son Nhat staff wins over passengers while airport amenities fall short

​Friendly vs. functional:  Tan Son Nhat staff wins over passengers while airport amenities fall short

Friday, December 08, 2017, 17:00 GMT+7

Passengers speak highly of staff at Tan Son Nhat International Airport, but believe amenities such as Wi-Fi and taxi services totally miss the mark, according to a survey by the Vietnam’s aviation watchdog.

A poll of 6,000 passengers conducted by the Civil Aviation Authority of Vietnam between April and September at the country’s three biggest airports in Hanoi, Da Nang, and Ho Chi Minh City asked respondents to rate the airdromes on a set of 25 criteria in seven categories.

The survey’s objective was to collect passenger feedback on each airport’s arrival and departure terminals, check-in counters, security screening process, immigration, waiting hall, and taxi stands.

Flyers were asked to rate their satisfaction with each service on a five-point scale from weak (1) to excellent (5).

Da Nang International Airport reigned supreme in terms of overall score, followed by Noi Bai International Airport.

Though ranked last in overall score, Tan Son Nhat managed to beat the Hanoi and Da Nang airports in the “attitude of check-in attendants” category, scoring 4.34 points, and “service quality of check-in attendants” with 4.33 points.

However, the Ho Chi Minh City airdrome was rated worst in terms of “Wi-Fi quality” with only 3.75 points.

Tan Son Nhat also scored below 4 points, equivalent to “Good,” in “free drinking fountains”, “noisy level,” and “number of taxis available and fares.”

Like us on Facebook or follow us on Twitter to get the latest news about Vietnam!



Read more




Vietnam’s Mekong Delta celebrates spring with ‘hat boi’ performances

The art form is so popular that it attracts people from all ages in the Mekong Delta

Vietnamese youngster travels back in time with clay miniatures

Each work is a scene caught by Dung and kept in his memories through his journeys across Vietnam

Experience summer sand-boarding in Mui Ne

Sand-boarding, a popular activity amongst local children in the coastal tourism town of Mui Ne in south-central Vietnam, is attracting hundreds of tourists to the Red Sand Dunes

Young maple trees given better protection as Hanoi enters rainy season

The trees are currently growing well, with green leaves and healthy branches.

Hunting skinks for food in southern Vietnam

Skink meat is known to be soft, tasty, and highly nutritious.

Latest news