Passengers whose domestic flights in Vietnam are canceled or delayed will be compensated with VND100,000 (US$4.6) higher than the current rates as of July 1. The increase in compensation is stipulated in Circular 14/2015/TT-BGTVT recently promulgated by the Ministry of Transport, which had set out the minimum rates carriers are required to pay to passengers whose domestic flights are canceled or delayed for over four hours. Passengers on a flight route of under 500km will be compensated with VND200,000 ($9.2) if their flight is scrapped or delayed for more than four hours.   Two higher compensation rates, VND300,000 and VND400,000 per passenger, will be applied to such a delay or cancelation of flights on routes of 500km to under 1,000km and 1,000km or above, respectively. Compared to the current rates, the new compensations are VND100,000 higher. The circular maintains the existing compensation rates for international flights when they are canceled or delayed for over four hours. A compensation rate of $25 per passenger is applied to flights of under 1,000km, while $50 is applicable to flight routes ranging from 1,000km to under 2,500km.

As for flights of 2,500km to under 5,000km, the compensation is $80, and the highest rate, $150, is applied to routes of 5,000km or above. The circular also stipulates that airlines are exempt from paying compensation if their flights are delayed or canceled because of weather conditions, aviation security, passengers’ health problems, government orders, technical incidents, or if passengers are properly informed of the delay 24 hours prior to takeoff.

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