The Vietnamese aviation watchdog has demanded low-cost carrier Vietjet sternly discipline a staffer who had been filmed ripping a late passenger’s ticket.

The Civil Aviation Authority of Vietnam (CAAV) confirmed they had ordered strict punishment from Vietjet on a female ground employee for tearing a late flyer’s ticket.

The act has marred the reputation of the aviation sector’s quality and client-friendliness.  

The move came after complaints were voiced over airline staff’s inappropriate attitudes toward passengers on the mass and social media in recent times.

The focal point was an incident related to the Vietjet VJ159 flight on the Hanoi-Ho Chi Minh City route that happened at the capital’s Noi Bai International Airport on November 5.

The CAAV commanded the airline slap a stern disciplinary penalty on the employee, which Vietjet representatives confirmed they had done, and draw experience from the incident.

Speaking with Tuoi Tre (Youth) newspaper about the video clip capturing the ripping act, the airline representatives revealed passengers were expected to board the VJ159 flight by 5:35 pm on November 5 to get ready for departure 15 minutes later.

The male passenger did not show up at the boarding gate until 5:41 pm.

The staffer refused to let the man board the plane in observance of regulations meant to ensure prompt flight departure, and directed him to the following flight on the same day.

“The act of destroying the passenger’s ticket as reported is unfitting when it comes to communicating with customers. We have thus imposed an appropriate penalty on the violator,” according to the Vietjet representatives. 

A video clip which had earlier gone viral on social media captured the male flyer raising his ticket when his name was called on the speakers at the gate.

However, the female Vietjet employee told the man he had been late and denied entry to the flight.

A quarrel erupted at the counter, followed by the employee tearing his ticket, with her saying his ticket became invalid at that time.

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