Visitors to the central Vietnamese city of Da Nang are now able to seek information and submit feedback on tourism-related matters via a new hotline.
The municipal Department of Tourism, Tourism Promotion Center, Travel Response Team, and Public Service Information Center have approved a cooperation mechanism aimed at assisting visitors to the central hub.
Via the hotline 0236 1022, travelers will be able to ask for information regarding tourism services and activities in Da Nang.
They can also submit feedback on local travel agents, hotels, eateries, and entertainment venues, as well as reports on such negativities as scams, overcharging, and soliciting.
The Tourism Promotion Center will be in charge of processing the feedback, as well as providing assistance to visitors when they lose documents or possessions.
Meanwhile, the Travel Response Team is responsible for dealing with tourism- related violations such as scams and overcharging.
They will submit reports of these cases to the municipal People’s Committee and competent authorities for further penalties.
The agency will also offer emergency help when visitors have had their property stolen, or encountered an accident.
The city’s tourism has been developing rapidly, thus a hotline is necessary to provide assistance for visitors in a prompt manner, said Nguyen Xuan Binh, deputy director of the Da Nang Department of Tourism.