A student has been refused entry on a bus in the central city of Da Nang after trying to pay the small fare with a large-denomination banknote.
The attendant of the No.7 bus, operated by Da Nang-based Quang An 1 JSC, asked the student to get off as he did not have enough change for the VND5,000 ticket paid with a VND100,000 bill on April 1. (VND22,000 = US$1)
Upon learning of their child’s being denied entry, the student’s parents on April 2 made a complaint to the online portal of the Da Nang administration, asking to have the bus attendant sanctioned.
The municipal Department of Transport handled the complaint and confirmed the incident was true after working with Quang An 1.
The company is contracted with operating five subsidized bus routes in Da Nang.
Following a request by the transport department that the attendant, identified as Tran Duc Tai, be sanctioned, the bus operator announced on April 5 that he was suspended from work.
|A Quang An 1 bus is seen in Da Nang, central Vietnam. Photo: Tuan Son / Tuoi Tre News|
Da Nang is Vietnam’s third biggest metropolis and has been regarded as the country’s most livable city due to its booming economy, beautiful scenery, and a friendly environment.
This year, Da Nang has also been voted as one of the world’s ten best places for foreigners to live by the international tourism magazine Live and Invest Overseas.
The Da Nang online portal was launched in February 2016 for local citizens to report their problems directly to authorities. The website has been proven effective since its inauguration, with many complaints handled and solved timely.