JavaScript is off. Please enable to view full site.

​Vietnam asks airlines to provide passenger lodging for six-hour delays

Wednesday, September 20, 2017, 14:23 GMT+7

The Civil Aviation Authority of Vietnam has issued a new set of requirements for local airlines in the event of flight delays and cancelations, including mandatory compensation for affected passengers.

When a flight is delayed for at least 15 minutes, airlines are required to notify affected passengers of the reason for the delay, the new departure time or alternative schedule and apologize to them, according to the directive released on Tuesday.

The carriers should provide complimentary drinks to affected passengers if the delay lasts for two hours or longer and free meals if the flight takes off three hours later than scheduled.

If a flight scheduled between 7:00 am and 10:00 pm is delayed for at least six hours, the airlines must arrange places for affected flyers to take a rest. If this scenario occurs for flights scheduled between 10:00 pm and 7:00 am the following day, the carriers must arrange accommodation for passengers to spend the night.

In the event of flight delays and cancelations, the airlines are also required to attempt all means to ensure their passengers arrive at their destination in the quickest and most convenient way.

The current regulations on cash compensation for passengers of delayed or canceled flights are as follows.

Like us on Facebook or follow us on Twitter to get the latest news about Vietnam!



Read more




Experience summer sand-boarding in Mui Ne

Sand-boarding, a popular activity amongst local children in the coastal tourism town of Mui Ne in south-central Vietnam, is attracting hundreds of tourists to the Red Sand Dunes

Young maple trees given better protection as Hanoi enters rainy season

The trees are currently growing well, with green leaves and healthy branches.

Hunting skinks for food in southern Vietnam

Skink meat is known to be soft, tasty, and highly nutritious.

Vietnamese-made app allows people to grow real veggies via smartphone

Nguyen Thi Duyen, a young engineer in Hanoi, developed the app and its related services to help busy people create their own veggie gardens.

Chinese tourists hit by Vietnamese over dine and dash

Four Chinese were reportedly injured, with one having a broken arm.

Latest news