National flag carrier Vietnam Airlines debuted the country’s first-ever self-service bag drop for domestic flyers at four airports on Tuesday as its latest solution to overcrowding.
Passengers can now weigh their own baggage when traveling on domestic routes from Tan Son Nhat International Airport in Ho Chi Minh City, Noi Bai International Airport in Hanoi, Da Nang International Airport in the namesake central city, and Cam Ranh International Airport in the south-central province of Khanh Hoa.
According to Vietnam Airlines’ announcement, passengers can weigh their luggage and input relevant information at newly installed self-service check-in kiosks at these airports and print out bag tags along with their boarding pass.
Passengers are expected to attach the tag to their luggage and drop it off at a specified baggage drop area, where the tagged baggage will be checked to make sure all information, including its weight, is correct before it is accepted into the conveyor belt.
The airline has touted the self-service bag drop as a measure to make the check-in process more efficient and shorten the amount of time passengers have to spend in line to see a ground service agent.
This is also the first time such service has been rolled out in Vietnam.
For the time being, Vietnam Airlines said it will position staff and instruction boards at the 43 self-tag kiosks and baggage drop areas to help passengers complete the self-service bag drop.
The kiosks allow passengers to check their luggage in from 24 hours to 60 minutes prior to their flight’s scheduled departure time without waiting in queues.
Vietnam Airlines launched the country’s first in-town check-in service in 2018, enabling passengers to carry out all check-in procedures for those flying from Hanoi, Ho Chi Minh City, Da Nang, Nha Trang, and the northern province of Quang Ninh.