The Vietnamese government has established a website where citizens can submit their ideas, feedback, and complaints.
Starting from Tuesday, residents across the country will be able to submit their opinion to the central government via the nguoidan.chinhphu.vn website, Mai Tien Dung, Minister and head of the Government Office, announced during a regular press conference on Monday evening.
The initiative will be directed and managed by Minister Dung himself.
The website will allow authorities at all levels to receive, answer, and respond to citizens’ questions and complaints, and collect proposals on how to improve the country’s administrative system.
A specialized unit of the Government Office will be in charge of categorizing the submissions, before sending them to the relevant agencies.
Competent authorizes will be responsible for answering all enquiries sent from residents, Minister Dung said, adding that it was a mission given by the prime minister.
Authorities’ failure to fulfill their duty will be reported back to the head of government.
The Government Office will continue to improve the operation of the website, and make the system transparent to citizens, bringing the central government closer to the people.
People can log on to the website via their computers or mobile phones and submit their feedback on all matters related to policy and administrative procedures, according to Dung.
After receiving their answers, citizens will also be able to evaluate the service based on a prescribed rating system, the official added.