JavaScript is off. Please enable to view full site.

Delivery drivers see red over GrabFood’s late reimbursement

Tuesday, May 28, 2019, 17:02 GMT+7
Delivery drivers see red over GrabFood’s late reimbursement
A GrabFood delivery driver buys drinks at a milk tea store in Ho Chi Minh City. Photo: C. Trung / Tuoi Tre

Some delivery drivers of GrabFood, one of the popular food delivery services in Vietnam, have been displeased with the company’s policy of cash advance and reimbursement.

GrabFood was developed by Grab, a leading ride-hailing service operating in Vietnam, in mid-2018 and has officially expanded its presence in the country to 15 provinces and cities, from the first three metropolises of Ho Chi Minh City, Hanoi and Da Nang.

The expansion, however, does not necessarily mean GrabFood’s operation is error- and trouble-free.

Nguyen Thanh Ha, a GrabFood delivery partner, has recently told Tuoi Tre (Youth) newspaper his story, in which he believes he was treated unfairly by the company, having his deposit returned late.

According to Ha, he accepted an order worth VND556,000 (US$24) that a customer had paid to GrabFood earlier this month.

Pursuant to GrabFood’s procedure, Ha used his own money to buy food as per the order. The company should have then returned the exact amount, in addition to a shipping wage of VND15,000 ($0.65), to Ha’s e-wallet on Grab’s platform for its drivers.

Ha said, however, he only received VN80,000 ($3.44) after that, including VND70,000 ($3) in promotion to the customer and VND10,000 ($0.43) for the shipping wage.

GrabFood explained to Ha when he raised the question about the remaining VND491,000 ($21.11) that the company needed three to five days to complete the reimbursement of any prepaid order greater than VND500,000 to delivery drivers.

As the explanation apparently fell short of what Ha had expected, he insisted on receiving the remaining amount within the same day when he was reporting the issue. 

Ha’s request was satisfied, with the VND491,000 reimbursed to his online wallet that day. But his driver account got frozen by GrabFood shortly after.

The delivery man claimed that he was also forced to quit partnership with the food delivery service and was asked to come to its office to terminate their partnering contract, and to receive the remainder in his e-wallet.

Dealing with the same issue as Ha’s, some GrabFood delivery partners complained to Tuoi Tre that the company’s policy of reimbursement in three to five days applicable to prepaid orders worth more than VND500,000 causes difficulty for them.

“How can we have enough money to continue buying food for customers while waiting for GrabFood to return our money,” said Quang, another GrabFood delivery partner.

A GrabFood representative confirmed to Tuoi Tre the case of driver Ha, saying the company did clarify the issue.

But like Ha, the company neither revealed the reason why it terminated partnership with the driver nor gave more details about the disagreement between the two sides.

“We will increase communication with delivery partners for their better understanding of our policy on reimbursement for high-value orders, in order to avoid miscommunication in the future,” said the GrabFood representative.

Like us on Facebook or follow us on Twitter to get the latest news about Vietnam!

Tuoi Tre News

More

Read more

;

Photos

VIDEOS

Experience summer sand-boarding in Mui Ne

Sand-boarding, a popular activity amongst local children in the coastal tourism town of Mui Ne in south-central Vietnam, is attracting hundreds of tourists to the Red Sand Dunes

Young maple trees given better protection as Hanoi enters rainy season

The trees are currently growing well, with green leaves and healthy branches.

Hunting skinks for food in southern Vietnam

Skink meat is known to be soft, tasty, and highly nutritious.

Vietnamese-made app allows people to grow real veggies via smartphone

Nguyen Thi Duyen, a young engineer in Hanoi, developed the app and its related services to help busy people create their own veggie gardens.

Chinese tourists hit by Vietnamese over dine and dash

Four Chinese were reportedly injured, with one having a broken arm.

Latest news

China earthquake kills 12, injures 134

State broadcaster CCTV showed footage of rescuers bringing a survivor out of the rubble of a building on a stretcher overnight. Other images showed a woman being helped out of another collapsed structure

Saigonese exchange e-waste for trees

People exchanged over 1,000 unusable electronic devices for potted succulents or environmentally friendly gifts at the event in Ho Chi Minh City