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Restaurant in Vietnam’s Nha Trang responds to complaint over 'rip-off' of fried noodles

Restaurant in Vietnam’s Nha Trang responds to complaint over 'rip-off' of fried noodles

Friday, June 17, 2022, 17:47 GMT+7
Restaurant in Vietnam’s Nha Trang responds to complaint over 'rip-off' of fried noodles
A takeout portion of beef pan-fried noodles from by Ngoc Phu Seafood Restaurant in Nha Trang City, Khanh Hoa Province, Vietnam. Photo: Luu Phuong Linh

The owner of a restaurant in Nha Trang City, located in south-central Vietnam, stated on Thursday night that the prices of the dishes it serves are clearly listed in response to a customer's complaint on social media that the pan-fried noodles she ate the venue were a rip-off.

A Facebook account named Luu Phuong Linh recently posted photos of pan-fried noodles stored in a foam food box, accusing Ngoc Phu Seafood Restaurant on Tran Phu Street in Nha Trang of charging her an unreasonably high price for the meal.

The customer said she paid VND600,000 (US$26) for three servings of the pan-fried noodles, claiming the noodles did not taste very good and were totally not worth it.

“Not to mention the price, a serving contained many noodles and vegetables, but only 4-5 pieces of beef, which were dry, tough, chewy, and very displeasing,” the customer wrote in her Facebook post.

“When we asked [why the servings were too costly], the restaurant only said it was expensive because it was beef noodles.”

She went on to criticize the restaurant as “an embarrassment to Nha Trang” and a “rip-off,” advising people not to eat at the eatery.

Ngoc Phu seafood restaurant in Nha Trang City, Khanh Hoa Province, Vietnam. Photo: Luu Phuong Linh

Ngoc Phu Seafood Restaurant in Nha Trang City, Khanh Hoa Province, Vietnam. Photo: Luu Phuong Linh

In his account, Ngoc Thanh, owner of Ngoc Phu, said the customer in question had visited the place around Monday or Tuesday, when he was not at the diner.

His staff told him that the customer downed two servings of the pan-fried noodles at the restaurant before ordering one takeout of the same dish.

Each serving of the dish cost VND200,000 ($8.6).

“The lady did not have any complaints after finishing two servings at the restaurant and just asked for one takeout,” Thanh said.

“We have our prices listed clearly for customers.

“I think it’s not fair that she complained on the Internet, instead of directly to us.

“I really want this customer to come back to the restaurant so we can discuss the problem.

“If it’s our fault, I will apologize."

Thanh added that a serving of the pan-fired noodles at his joint used to fetch VND150,000-160,000 ($6.5-6.9) but rising food costs forced him to increase the price.

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Bao Anh - Minh Chien / Tuoi Tre News

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