A pet shipping service provider has been blamed for causing the death of a pet dog while carrying it from Ho Chi Minh City to Hanoi by air on Tuesday, which stirred up the public ahead of the upcoming Lunar New Year break.

On Tuesday evening, Chau Bui, a well-known fashionista, announced on Instagram that her pet dog, named Bi, had an accident on the way of being transported from Ho Chi Minh City to Hanoi to celebrate Tet, or Lunar New Year holiday, according to Hoa Hoc Tro, a publication of Tien Phong (Vanguard) newspaper.     

That was the first time Chau Bui had brought the pet to Hanoi due to the long Tet break, so she was very shocked to learn of the pet’s death as a result of a transport problem.

However, just a few hours later, she deleted the story of the pet’s death on Instagram, explaining that she did not want to spread negative emotions to others ahead of Tet.

A day later, Facebooker Linh Bui – who introduced herself as Chau Bui's older sister – represented Bi's owner to narrate the deadly incident that happened to the dog.

Both sides have yet to reach an agreement to settle the problem, Linh Bui stated. 

She said her younger sister, Chau Bui, had hired a well-known pet transport service provider for VND2.2 million (US$90.3), including the cage, to transport Bi from Ho Chi Minh City to Hanoi.

At 4:30 pm on Tuesday, Chau Bui contacted the transporter to pick up Bi but the service provider said they could not contact the warehouse staff and added that the plane had faced a pressure incident.

About an hour later, the company invited Chau Bui to the warehouse to inform her of the state of Bi.

When Linh Bui later came to the warehouse to meet her younger sister, she was told by the service provider that Bi had died due to an incident during the process of goods unloading, in which a mass of goods fell on three cages of dogs and killed Bi while the two other dogs managed to get out of their cages. 

“The consignments were not locked carefully, resulting in the fall of the goods down to the cages,” the transporter explained.

Therefore, Linh Bui concluded that it was the carelessness during the transport process, not the aircraft pressure incident, that led to the death of the pet.

That night, the transporter sent a message saying they had acted in accordance with their responsibilities, and they later closed their fanpage and website, while the warehouse side said the death was due to a ‘negligence.’ 

Being upset at the pet death, Linh Bui decided to post a story of the incident on her own Facebook account to give an alert to everybody who wants to use pet shipping services.

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