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New ride-hail app in Vietnam lets customers bargain with drivers

Friday, September 25, 2020, 20:22 GMT+7
New ride-hail app in Vietnam lets customers bargain with drivers
A person uses the inDriver ride-hail app in this undated file photo. Photo: C. Trung / Tuoi Tre

Ride-hail service inDriver, of Russian origin, expanded its operations to Hue, Can Tho, and Hai Phong on Thursday, allowing passengers to bargain with drivers over fares.

inDriver launched a pilot program in Da Nang, Hoi An City, and Go Noi area in Quang Nam Province in May to measure market response and collect feedback.

From Thursday, the service has also become available in Hue City in the central province of Thua Thien-Hue, the Mekong Delta city of Can Tho, and the northern city of Hai Phong.

inDriver offers the unique Real-Time Deal (RTD) feature, which lets passengers set their preferred fares and drivers choose the most profitable and convenient orders.

The unique feature of the app does not automatically assign drivers to riders.

Nearby drivers who have received ride request notifications are able to choose to either accept the offered fare, ignore the offer, or bargain for a better price.

Meanwhile, the passenger is presented with multiple offers from drivers and has the ability to choose the best fit based on the categories most important to the passenger, such as fares, driver ratings, estimated time of arrival, and vehicle types.

The RTD model, which combats algorithms used by other ride-hailing companies that increase ride prices due to peak hours, traffic conditions, and request history, also ensures passengers are able to book rides at affordable rates at any time.

Founded in the Russian city of Yakutsk in 2012, inDriver is now used by more than 50 million people across 31 countries.

There were more than ten ride-hailing applications operating in Vietnam as of May, according to Ho Chi Minh City TV Station (HTV), with Grab being the current dominator.

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