A restaurant in Da Nang City has received complaints from a Vietnamese customer after it presented to the diner a bill written in Chinese in which the required payment far exceeded the correct cost.
A patron eating at the HD restaurant, located on Vo Nguyen Giap Street in Son Tra District, published her displeasure at its service on a Facebook page which has a membership of more than 58,000 on Friday.
The diner felt dissatisfied since the restaurant gave a Chinese-language bill showing the total cost of VND10 million (US$400), which was in actuality merely VND8 million ($320) upon recalculation.
The restaurant agreed to charge the latter amount only after the customer’s angry reaction.
Local authorities worked with the place’s manager on February 23, said Nguyen Thanh Nam, deputy chairman of the People’s Committee in Son Tra District on Saturday morning.
The restaurant admitted to issuing the foreign-language bill related to the case.
The official said the restaurateur will be asked to solve the problem early next week.
Printing a bill in Chinese for a Vietnamese customer is a sign of insufficient transparency and runs afoul of relevant regulations, according to Nguyen Nho Hau, vice director of the Da Nang market management department.