Authorities in Hoi An City, home to UNESCO-recognized Hoi An Ancient Town in Quang Nam Province, central Vietnam, on Friday said that they were still in the process of verifying and investigating an altercation between a local restaurant owner and a diner, which has garnered immense attention on social media.

Footage from a security camera at An Hien chicken rice restaurant on Ly Thuong Kiet Street in Hoi An City’s Son Phong Ward reveals that both the owner and the customer displayed unrestrained behaviors. 

The restaurateur, Truong Thi Thu Hien, explained that the customer in question had previously placed an order for their group via phone call. 

However, her husband answered the call and forgot to brief her on it later, leading to a misunderstanding. 

When the guests arrived to eat, a quarrel ensued between the two parties. 

To shed further light on the situation, Son Phong Ward’s administration requested Hien to provide security camera footage. 

In the footage, lasting over two minutes and lacking sound, a female tourist entered the chicken rice restaurant and waited at a table. 

Hien and a waiter then engaged in a discussion with the tourist but did not receive her consent on a certain matter. 

This led to further disagreement. 

The customer then stood up, threw a plate onto the ground, and pointed her finger toward Hien, who was chopping chicken. 

The altercation persisted.

Later, a video posted online captured Hien raising her chin and uttering curses while pointing her finger directly at the female tourist’s face. 

Subsequently, the customer left the eatery.

As of Thursday morning, this clip had garnered over 500 comments and thousands of interactions, with the majority expressing discontentment regarding the demeanor and offensive language used by the chicken rice vendor.

During discussions with local authorities, Hien attributed the incident to a misunderstanding. 

She acknowledged her mistake and expressed a commitment to learning from it to prevent any recurrence.

However, to ensure clarity, Hoi An City leaders instructed Son Phong Ward to meticulously verify this incident with all parties involved, analyze the camera footage, interview witnesses, and attempt to contact the female tourist who was subject to Hien’s verbal outburst for confirmation.

A reporter from Tuoi Tre (Youth) newspaper reached out to the individual who shared the video clip on social media but has yet to receive a response. 

Meanwhile, numerous Hoi An residents and tourists informed the reporter that the conduct of the owner of the chicken rice restaurant is not spontaneous, but rather a pattern observed when customers give her feedback.

On multiple platforms, reviews for An Hien chicken rice restaurant are notably negative and its ratings are low.

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