An undersea cable system cutoff has sparked widespread outrage among Internet users in Vietnam who has suffered slow or disrupted connection when accessing websites hosted outside the country since late Monday.
The AAG (Asia America Gateway) cable system connecting Vung Tau – a coastal city in southern Vietnam – and Hong Kong broke near the latter’s coast at 11:41 pm on Monday, according to the cable operator.
The incident has affected Internet traffic of the service providers in Vietnam, including FPT Telecom and VNPT.
Internet users of these telecom firms sometimes experience slow or overloaded connection when browsing websites hosted outside the Southeast Asian country, or sending emails, making phone and video calls to people in other countries.
All domestic services, however, remain normal.
FPT Telecom said it is using ground-based cable systems to make up for Internet traffic lost due to the submarine cable cut.
The company added it is working with the administrators of the AAG to identify the cause of the incident and work out solutions.
Repairs are expected to take longer than usual as Hong Kong is being hit by typhoon Kalmaegi.
On July 16, a cut was also identified on the AAG cable system part located near Vung Tau.
The situation was rectified on July 27, enabling Internet quality in Vietnam to return to normal.
AAG is a 20,000-kilometer-long submarine communications cable system, connecting Southeast Asia with the U.S. mainland, across the Pacific Ocean via Guam and Hawaii.
Development of the AAG cable system was funded at a cost of US$500 million by 19 partners, including Vietnam’s Viettel and VNPT.
The cable has encountered frequent breaks and outages since it was ready for service in late 2009.