Grab Vietnam will start charging no-show and late passengers, the ride-hailing firm said in its updated cancelation policy on Thursday.
According to the new policy, customers who show up more than five minutes late to meet their drivers will be charged VND3,000 for GrabBike and GrabBike Premium services, and VND10,000 for GrabCar, GrabCar Plus, GrabCar 7, and JustGrab. (US$1 = VND23,255)
The new policy will come into effect on October 10 for users throughout the country, according to the Singapore-based company.
In the event that an assigned driver agrees to wait longer than five minutes for their customer and does not cancel the ride, the fee will not be applied, the firm noted.
Passengers with Moca e-wallet or a debit/ credit card connected to their Grab account will be able to choose whether they prefer to be debited on the spot or have the fee added to their next ride.
Customers who pay with cash will have the fee added to their next trip.
Cash-paying customers who refuse to pay the fee on their next trip will have their accounts temporarily disabled.
Grab Vietnam claims that 100 percent of the no-show fee will be allocated to the drivers as compensation for their time and effort to travel to passengers’ locations.
Grab Vietnam currently operates in 36 provinces and cities across the country.