The Ho Chi Minh City Urban Railway No. 1 Company Limited (HURC1) has once again called on passengers to follow regulations and behave appropriately on metro line No. 1, following a series of incidents, including a woman posing in scant clothing.

After more than two months of operation, metro line No. 1, which runs from Ben Thanh Station in District 1 to Suoi Tien Coach Station in Thu Duc City, has garnered widespread public support. 

Passengers use the metro for commuting to work and school, and often take photos aboard to share on social media.

However, alongside these positive moments, there have been incidents of inappropriate behavior, including offensive photos and violations of safety regulations, which have impacted the overall passenger experience.

“Some individuals have taken photos in revealing clothing on the train, causing offense and diminishing the metro’s image of civility,” said a representative from HURC1, the operator of the line.

While HURC1 encourages passengers to capture beautiful moments aboard the metro, they remind everyone to adhere to rules, such as refraining from using tripods, turning off flash, and seeking prior permission for professional or commercial photography. 

Passengers should also avoid standing in dangerous areas, such as near platform doors or in the middle of the entrance during rush hour, and it is strictly prohibited to use the emergency button on the escalator for photo purposes.

"The station staff is responsible for overseeing passengers, but with limited personnel, they cannot monitor everyone," the representative said.

"Ultimately, passenger awareness is the most crucial factor."

In addition to inappropriate behavior, some passengers neglect hygiene standards, bringing food and drinks onto the train, leaving trash behind, or bringing pets and releasing the animals at the platform, disturbing others. 

“We have increased our cleaning efforts and are promoting a no-food policy on the trains,” said Phan Cong Bang, head of the Ho Chi Minh City Management Authority for Urban Railways.

“While the metro accommodates many passengers, our cleaning staff is limited and cannot handle every incident. 

“Cooperation from passengers is crucial to maintain a clean, smart urban railway.”

Passengers have also been blocking train entrances and exits, which delays the opening and closing of doors, contributing to schedule disruptions.

Bang explained that while metro line No. 1 operates automatically, slow boarding or blocking the doors prevents them from closing properly, impacting the entire train schedule.

Meanwhile, to improve the overall experience, additional seating has been added at stations to offer passengers more comfortable rest areas. 

Furthermore, utilities such as phone charging stations and information screens have been installed to enhance passenger convenience.

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