A hospital in Ho Chi Minh City has rebuked several of its doctors who were unwilling to treat or transfer a young patient to another infirmary, drawing the ire of her family.

Around noon on April 14, the Hoc Mon Regional Hospital, located in the metropolis’ suburban district of Hoc Mon, received a child named Nguyen Ngoc Bao Han, who suffered from an injury in the chin and a chipped tooth following a fall down the stairs at her home.

She was still very conscious at the time, administered with a painkiller.

Doctors judged that the patient needed an X-ray scan, but she had to wait for an hour before the scanner’s maintenance was completed.

Han’s family, who had not paid hospital fees in advance as a common practice there, required a type of facial suture for the wound, which doctors said was unavailable at the infirmary.

Medical workers also refused to sign a document allowing her to be transferred to another health care facility, which caused the family to do that of their own accord.

The relatives angrily shot a video of the situation, which was posted on social media.

The hospital’s management board on April 16 offered an apology for “failing to give a clear explanation to the family,” who also felt chastened for publishing the film.

The Ho Chi Minh City Department of Health, which promptly verified the incident, attributed the anger to the doctors’ verbal incompetence in dealing with the family.

The department thus required the hospital to redress the misstep by punishing the doctors involved and spreading the lesson drawn from the case throughout the organization.

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